Terms of Service

Aldous is operated by The Product Bridge Ltd ("we", "us", "our"), a company registered in England and Wales. These terms govern your use of our website at askaldous.com and the Aldous application, including the web dashboard, WhatsApp integration, Chrome extension, and voice features (together, the "Service").

By creating an account or using the Service, you agree to these terms. If you do not agree, please do not use the Service. We have kept the legalese to a minimum, but this is a binding agreement, so please read it.

Aldous is an AI-powered relationship intelligence assistant. It helps you manage contacts, opportunities, and follow-ups, and it can draft messages, suggest actions, and prepare you for meetings using the information you provide and the services you choose to connect (such as email and calendar).

The Service is designed for business and professional use. We may add, change, or remove features as the product evolves. If we make a change that materially reduces what you have paid for, we will tell you in advance.

• • You must be at least 18 years old and using the Service for business or professional purposes.
• • You are responsible for keeping your account credentials secure and for all activity that happens under your account.
• • The information you give us must be accurate. One person per account; you may not share login credentials.

Aldous uses artificial intelligence to generate suggestions, summaries, and draft content ("Output"). This section matters, so we have made it as clear as we can:

• • Output can be wrong. AI-generated content may be inaccurate, incomplete, out of date, or unsuitable for your purpose, even when it sounds confident. You must review and verify all Output before relying on it or sending it to anyone.
• • You are responsible for what you do with Output. When you send, publish, or act on content generated by Aldous, you do so as your own communication and your own decision. You are solely responsible for its accuracy, legality, and consequences.
• • You own the Output. To the extent we hold any rights in Output generated for you, we assign them to you. Because of how AI works, Output may not be unique to you and similar output may be generated for other users.
• • Drafts stay drafts. Aldous never sends email from your account. Email drafts are placed in your drafts folder for your review, and nothing is sent unless you send it.

The Service does not provide legal, financial, tax, medical, or other professional advice, and no Output should be treated as such. Aldous is a productivity tool, not a qualified professional.

If you use the Service to help prepare content that has legal, financial, or other professional significance (for example, contract correspondence, legal notices, or financial recommendations), you must have it reviewed by a suitably qualified professional before relying on it or sending it. You accept that we have no liability for professional decisions made, or content sent, on the basis of Output.

You agree not to use the Service to:

• • Break the law, infringe anyone's rights, or process personal data you have no lawful basis to process.
• • Send spam or unsolicited bulk messages, or misrepresent AI-generated content as independent human advice where that matters.
• • Probe, disrupt, overload, or attempt to gain unauthorised access to the Service or other users' data.
• • Resell the Service, scrape it, or use it to build a competing product.

We may suspend or terminate accounts that breach these terms. Where practical, we will warn you first.

You own the content and data you bring to the Service: your contacts, notes, messages, and connected account data ("Your Content"). You grant us a limited licence to host and process Your Content solely to provide and improve the Service for you. We do not sell Your Content, use it for advertising, or use it to train AI models.

You are responsible for Your Content, including having the right to store and process the personal data of the contacts you add. How we handle personal data is set out in our Privacy Policy.

You can optionally connect third-party services such as Google (Gmail, Calendar), Microsoft (Outlook, Calendar), WhatsApp, and others. Your use of those services is governed by their own terms, and you authorise us to access them on your behalf to the extent you have connected them. You can disconnect any integration at any time. We are not responsible for the availability or behaviour of third-party services.

• • Current plans, prices, and usage limits are shown on our pricing page. Paid plans are billed in advance on a recurring basis until cancelled.
• • You can cancel at any time; your plan then runs to the end of the current billing period. Except where the law requires otherwise, fees are non-refundable.
• • We may change prices or plan limits. Price changes take effect at your next renewal, and we will give you at least 30 days' notice.
• • Free, trial, and early-access plans are provided as-is and may be changed or withdrawn at any time.

The Service itself, including its software, design, branding, and everything that is not Your Content or your Output, belongs to us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service for your own business purposes while these terms apply.

We work hard to keep Aldous available and reliable, but the Service is provided without a guaranteed uptime commitment. We may occasionally suspend the Service for maintenance, updates, or security reasons. Where planned, we will try to give notice.

The Service and all Output are provided "as is" and "as available". To the fullest extent permitted by law, we exclude all implied warranties, conditions, and other terms, including any warranty that the Service will be uninterrupted or error-free, or that Output will be accurate, complete, or fit for any particular purpose.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited under English law.

Subject to that:

• • We are not liable for any loss of profits, revenue, business, opportunities, goodwill, or data, or for any indirect or consequential loss, arising out of or in connection with the Service.
• • We are not liable for any loss arising from your use of, reliance on, or communication of Output, including content you send to third parties.
• • Our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the amount you paid us for the Service in that period, or £100 if you have paid nothing.

You will indemnify us against any claims, losses, and costs (including reasonable legal fees) brought by a third party arising from Your Content, your use of Output, or your breach of these terms or applicable law.

You can stop using the Service and delete your account at any time from your settings; deletion permanently removes your data as described in our Privacy Policy. We may suspend or terminate your access if you materially breach these terms, if required by law, or if we discontinue the Service (in which case we will give you reasonable notice and the opportunity to export your data). Sections that by their nature should survive termination (including sections 3, 4, 11, 12, and 13) survive it.

We may update these terms from time to time. If we make material changes, we will notify you by email or an in-app notice at least 14 days before they take effect. Continuing to use the Service after that date means you accept the updated terms; if you do not, you may close your account.

These terms, together with the Privacy Policy, are the whole agreement between you and us for the Service. If any part of these terms is found unenforceable, the rest still applies. A failure to enforce a right is not a waiver of it. You may not transfer this agreement without our consent; we may transfer it as part of a reorganisation or sale of the business.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute (although we would much rather you emailed us first so we can sort it out).